1. Returns & Exchanges

• Return period: Products may be returned within 14 days of delivery (if unused and in original packaging) for a full refund, replacement, or store credit.

• Defective or non-functional items: Damaged-on-delivery (DOA) or manufacturing defects must be reported within 5 days of receipt. Acceptable evidence (photos or videos) must accompany the request.

• Disposable or consumable items: These are non-returnable due to hygiene and safety concerns, unless defective and reported promptly.

2. Condition Requirements

• Returns require items to be unused, unopened, and in original condition with all accessories included.

• Cosmetic defects must be reported within 72 hours of delivery.

• Tampering or attempts to repair void eligibility.

3. Fee Structure & Shipping

• Restocking fee: A modest 15% fee may apply to accepted returns (unless cancelled before shipping).

• Shipping costs:

  • For refunds, return shipping may be the customer’s responsibility.

  • For exchanges or credit, return labels may be issued at the seller’s discretion.

4. Documentation & Process

• Required information: To initiate a return, include your order number, proof of purchase, reason for return, and any visual evidence for defects.

• Reporting timeframe: Defects must be reported promptly—typically within 2 to 5 days of delivery.

5. Warranty Claims

• Defects under warranty may be handled without physical returns, using documented proof or serial verification.

• The warranty term corresponds with product documentation; follow standard procedures for such claims.

6. Final Sale & Clearance Items

• Items on final promotion—especially consumables, coils, and e-liquids once opened—are non-returnable.

• If returned, only store credit may be offered, not replacement.